The first step in the process is to understand the client’s pain (or gain). What problem is the client trying to solve? A dormant pain is a problem clients don’t even know they have compared with an active pain that they have not only acknowledged but for which they are actively seeking a solution.

Active pains already have money budgeted and teams working with vendors to find a solution. But if you can uncover a dormant problem, elevate it to an active pain, and effectively link your solution to solving it, you gain competitive advantage.

When linking your solution to a benefit, remember to ask yourself what the customer is always thinking: “So what? What does it mean to me?” Failing to answer this question leaves the job of linking your solution to the client’s business pain up to the client, which results in a loss of control and perceived value of your solution. You need to make sure to sell strategic benefits to strategic buyers and sell technical benefits to tactical buyers.